Frequently Asked Questions (FAQ) – Zalloura Melbourn

What are your shipping times?

• Processing time: 1–5 business days

• Delivery time: 4–7 business days

• Total dispatch time: 5–12 business days

Once your order is processed, you will receive a tracking number via email.

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Do you offer free shipping?

Yes, we offer free shipping within Australia.

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How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking information so you can follow your package.

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What payment methods do you accept?

We currently accept:

• Visa

• Mastercard

All payments are processed securely at checkout.

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Can I cancel my order?

Yes, but only within 24 hours of placing your order.

If your order has already been processed or fulfilled, we may not be able to cancel it.

Please contact us as soon as possible at infozalloura@gmail.com.

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What is your return policy?

We offer a 30-day return policy. Returns must be shipped within 30 calendar days of receiving your order.

Items must be:

• Unused

• In original condition

• In original packaging

Customers are responsible for return shipping costs, and a track & trace shipping method is required.

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Do I have to pay for return shipping?

Yes. Customers are responsible for all return shipping costs, including the return label.

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What should I do if I receive a faulty or wrong item?

If you receive a faulty or incorrect item, please contact us within 5 business days of delivery with:

• Your order details

• Photos of the product

Email: infozalloura@gmail.com

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What happens if my order is lost or delayed?

If your order is delayed due to unforeseen circumstances, please contact us.

If more than 30 days have passed and the order has not been received, we can review a refund request.

In the case of a lost order, we may offer a free replacement depending on the situation.

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How long does it take to receive a refund?

Once your return is received and approved, refunds are processed back to your original payment method.

Refunds may take up to 5 working days to be processed after approval.

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Can I exchange an item?

No, we do not offer exchanges. If needed, you may return the item according to our return policy and place a new order.

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Where do I send my return?

Please contact our support team at infozalloura@gmail.com to receive the correct return address.

Returns must only be sent to the address we provide. Returns sent to any other address will not be accepted.

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Who can I contact for support?

If you have any questions or need assistance, you can contact us at:

Email: infozalloura@gmail.com