Return Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days from the day you ordered to request a refund. Refunds will not be applicable if it has been more than 30 days since you placed an order.

1. To return the item, it must be in the same condition as you received it: unused, tagged, and in its original packaging. A receipt or proof of purchase is also required. Photos of what you received may be requested for your return.

Returns must be shipped within 30 calendar days of receipt.

2. We have the right to reject the return request if foul play is suspected.

3. We will not bear the return shipping cost. Customer is responsible for the return label and shipping cost back to our address. A shipping method with a track & trace system is required.

4. Returned items will not be accepted without our prior request or acknowledgement.

5. We may choose to reject your refund request if the product we receive back is not in its original condition.

6. Every order is only entitled to 1 solution. This means if a refund, replacement or exchange have been provided as requested by the customer, we cease the right to follow through with the next request for the same order.

7. Items that are returned to the wrong address will not be accepted.

Faulty item

• Contact our support team at infozalloura@gmail.com with order information and photo(s) as proof.

• Must be within 5 business days after delivery.

Wrong item received

• Contact our support team at infozalloura@gmail.com with order information and photo(s) as proof.

Exchange

• We do not offer the option of exchange.

Refund

• If the return is received and approved, the amount will be refunded via your original payment method.

• Refunds may take up to 5 working days.

Return address

• Contact our customer service team at infozalloura@gmail.com to receive the correct return address.

• Returns must be sent exclusively to the address we provide. Shipments sent to any other address will be considered invalid and will not qualify for a refund.

Customers are advised to retain proof of return shipment, including the tracking number and a photo of the returned item and packaging. This information may be requested at a later stage to ensure proper processing.

Exceptions
Partial refunds may be issued in the following cases:

• Products with obvious signs of use

• Items not in their original condition

• Items that are damaged or missing parts for reasons not due to our error

• Returns shipped more than 30 days after delivery

Non-returnable items
Non-returnable items include: gift cards, custom or personalised products, and hygienic items such as underwear, swimwear, and opened personal care products.

If you have any questions about returns, please contact us at infozalloura@gmail.com

Orders not received

There may be cases where orders are delayed due to unexpected circumstances (e.g. customs inspection).
We can process a refund upon request, if more than 30 days have passed. Since your order has already been shipped, please understand that we will not be able to issue a refund if 30 days have not passed.

Orders Lost

In the unfortunate event that your order is lost, we can provide a free replacement if there is adequate evidence. Refunds will be decided on a case by case basis.

Order Cancellation / Order Update

All cancellation requests are reviewed on a case-by-case basis. Once an order is placed, it is quickly processed and shipped out, which may limit our ability to cancel or modify it.

Orders cannot be canceled once a tracking number is generated. Orders will have been processed and labor have been used so at that point, we will not be able to cancel it.

In case you want to change the size or color, we will contact our procurement team, but we cannot guarantee anything, especially if the order has already been shipped.

Disputes

If in any case the buyer decides to open a dispute against us (credit card or Paypal), the customer will automatically lose all rights to our customer service (credit card or Paypal).

The after-sales service will stop immediately. Refund, return and replacement requests will no longer be valid and the case will be referred to the merchant.

Damages and problems

Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you have received the wrong item so we can evaluate and resolve the issue.

Return process

Once we've received and verified your return, we'll let you know if your refund has been authorized. If so, you'll receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and send your refund.

If more than 15 business days have passed since we authorized your return, please contact us at infozalloura@gmail.com

Disclaimer

By placing an order with us, you agree to this return policy.