Terms & Conditions

General Terms and Conditions – Zalloura Melbourn

Article 1 – Definitions

In these General Conditions, the following shall be understood as:

Cancellation period: the period during which the consumer can exercise their right of cancellation;

Consumer: a natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Fixed-term transaction: distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time;

Durable data carrier: any medium that enables the consumer or trader to store information addressed to them personally so it can be consulted later and reproduced without changes;

Right of withdrawal: the consumer's possibility to withdraw from the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers goods and/or services to the consumer through distance selling;

Distance contract: agreement under which, within a system organised by the entrepreneur for distance sale, only one or more means of distance communication are used until the contract is concluded;

Distance communication technique: a means used to conclude an agreement without the consumer and the business being in the same room at the same time;

General conditions: the current general conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Business name: Zalloura
Legal entity: Astrix M
Registered address: Banne Buikslootlaan 1034DD, Amsterdam, Netherlands
Chamber of Commerce (KvK): 97996769
Email: infozalloura@gmail.com

The above information represents the official business identity of the entrepreneur. This information is available to consumers for verification and contact purposes.

Article 3 – Applicability

These terms apply to all offers of the entrepreneur and all distance contracts and orders concluded between the entrepreneur and the consumer.

Before concluding a distance contract, these general terms and conditions will be made available to the consumer. If not reasonably possible, they will be indicated as available at the trader’s premises and sent free of charge upon request.

Electronic contracts: If the contract is concluded electronically, the terms will be made available in a durable format.

Specific product/service conditions apply mutatis mutandis. Conflicts are resolved in favor of the provision most favorable to the consumer.

Invalid provisions do not affect the remainder of the contract. Ambiguities are interpreted in accordance with the spirit of these terms.

Article 4 – The Offer

Offers with limited validity or conditions must state this explicitly.

Offers are non-binding; the entrepreneur can modify them.

Offers contain accurate descriptions and images of products/services. Minor errors do not bind the entrepreneur.

Product images may not exactly reflect actual colors.

Offers must include information on:

Price (excluding customs and import VAT; costs borne by consumer)
Shipping costs
How the contract is concluded
Right of withdrawal
Payment, delivery, and performance terms
Duration of offer or price guarantee
Distance communication fees, if applicable
Contract archiving and consumer access
Checking and correcting submitted information
Contract languages
Codes of conduct and consultation
Minimum contract duration if fixed-term
Optional: available sizes, colors, and materials

Article 5 – The Contract

Contract concluded when the consumer accepts the offer and complies with conditions.

Electronic acceptance: immediate acknowledgement is required.

Entrepreneur must ensure secure electronic data transmission.

Entrepreneur may assess the consumer’s ability to fulfill payment obligations.

Upon delivery, the consumer receives:

Trader’s contact address for complaints
Withdrawal rights and procedures
Warranty and after-sales information
Conditions for termination for long-term contracts

Contract is subject to product availability.

Article 6 – Right of Withdrawal

Consumers can withdraw within 14 days of receiving the product.

Products must be handled carefully; only unpack/use to assess suitability.

Notification of withdrawal must be in writing or via email.

Returned products must include all accessories and, if possible, original packaging.

Proof of return (e.g., postage receipt) is required.

Article 7 – Expenses in Case of Withdrawal

Consumer bears return costs.

Refunds will be issued within 14 days of cancellation or proof of return.

Article 8 – Exclusion of the Right of Withdrawal

Right of withdrawal may be excluded for:

Customized or personalized products
Products that deteriorate quickly
Products affected by market fluctuations
Sealed hygiene items, audio/video, or software if opened

Services excluded:

Accommodation, transport, catering, or leisure on a specific date
Services begun with consumer consent before cancellation period ends
Betting and lotteries

Restocking fee: 15% may be charged; returns must be arranged in advance.

Article 9 – Price

Prices are fixed during offer validity, except for VAT changes or market-driven fluctuations.

Price increases within 3 months only due to legal changes.

Delivery outside the EU: import VAT and handling charges are borne by the customer.

Typographical errors do not obligate delivery at incorrect price.

Article 10 – Conformity and Warranty

Products/services must comply with the agreement, offer specifications, usability, and legal regulations.

Warranty of the entrepreneur/manufacturer does not affect consumer’s legal rights.

Defects must be reported within 14 days; products returned in original packaging.

Warranty does not cover:

Unauthorized repairs or adjustments
Misuse or abnormal conditions
Regulatory restrictions affecting materials

Article 11 – Delivery and Execution

Delivery to address provided by the consumer.

Orders fulfilled within 30 days, unless agreed otherwise.

Delays or unfulfilled orders: consumer informed; may withdraw free of charge.

Replacement products: right of withdrawal still applies; return shipping covered by the trader.

Risk of loss/damage remains with the entrepreneur until delivery.

Article 12 – Duration of the Contract: Termination and Renewal

Open-ended contracts: consumer may terminate at any time with 1-month notice.

Fixed-term contracts: terminate at end of period with 1-month notice.

Renewal: fixed-term contracts generally do not renew automatically, except for certain subscriptions under controlled conditions.

Long-term contracts (>1 year): consumer may terminate after 1 year with 1-month notice.

Article 13 – Payment

Payment due within 7 working days from start of cooling-off period.

Consumer must inform entrepreneur of inaccuracies in payment information.

Non-payment: entrepreneur may charge reasonable fees notified in advance.

Article 14 – Claims

Complaints submitted within 7 days of discovering defects.

Response within 14 days; longer periods acknowledged with estimated reply date.

Merchant may replace or repair defective products free of charge.

Complaints do not suspend obligations, unless stated otherwise.

Article 15 – Liability and Warranty

The entrepreneur is not liable for indirect, incidental, or consequential damages unless caused by intent or gross negligence.

The entrepreneur’s liability is limited to the amount paid by the consumer for the product in question.

Nothing in these terms limits the consumer’s statutory rights under applicable law.

Article 16 – Privacy & Data Protection

The entrepreneur respects the privacy of all users and ensures that personal data is handled confidentially.

Personal data is processed in accordance with applicable data protection laws.

For more information, please refer to our Privacy Policy.

Article 17 – Intellectual Property Rights

All content on this website, including text, images, logos, and designs, is the property of the entrepreneur and is protected by intellectual property laws.

It is not permitted to copy, reproduce, distribute, or otherwise use any content without prior written permission.

Article 18 – Scope of the Agreement

These terms govern the entire relationship between the entrepreneur and the consumer.

If any provision is found invalid, the remaining provisions remain in full force.

For questions, complaints, or exercising rights:

Email: infozalloura@gmail.com

Article 19 – Governing Law and Dispute Resolution

These General Terms and Conditions and any agreements to which they apply shall be governed by and construed in accordance with the laws of the Netherlands.

Any disputes arising out of or in connection with these Terms and Conditions or any agreement between the entrepreneur and the consumer shall be submitted to the competent courts of the Netherlands.

The parties agree to first attempt to resolve any dispute amicably through mutual consultation before initiating legal proceedings.

Nothing in this clause shall limit any consumer rights provided under applicable Dutch or European Union consumer protection laws.