Privacy Policy

This Privacy Policy describes how Zalloura Melbourn (“Site,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit zalloura.com (the “Site”), use our services, make a purchase, or otherwise communicate with us in connection with the Site (collectively, the “Services”). In this Privacy Policy, the terms “you” and “your” refer to the user of the Services, whether a customer, a visitor to the Site, or any other person whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you should not use or access the Services.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the new Privacy Policy on the Site, update the “Last Updated” date and take all other actions required by law.

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How we collect your personal data

We collect personal data through the following methods:

• Directly from you when you place an order, create an account, subscribe to marketing communications, or contact customer support (e.g., order forms, account registration, newsletter sign-ups, live chat or email).

• Automatically through cookies and similar technologies when you browse or interact with our website.

• From third parties, such as payment processors, logistics providers, and platforms like Shopify that support our store.

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What personal data do we collect?

The types of personal data we collect depend on how you interact with our website and services. This may include:

Information collected directly from you:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment confirmation details

• Account login details (username, password)

• Communications and customer support messages

Information collected automatically:

• IP address

• Device and browser information

• Network connection details

• Usage data (pages viewed, interactions, time spent)

• Approximate location (derived from IP address)

Information from third parties:

• Payment processors (billing details, transaction data)

• Fulfillment and shipping partners

• Analytics and advertising providers

• Shopify and related service providers

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Why we process your personal data (Legal Basis)

We process your personal data for the following purposes:

• To perform a contract (e.g., process orders, payments, shipping, returns, and account management)

• With your consent (e.g., marketing communications, newsletters, cookies where required)

• For legitimate interests (e.g., improving our services, fraud prevention, customer support, business operations)

• To comply with legal obligations (e.g., tax, accounting, regulatory requirements)

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How we use your personal data

We use your personal data to:

• Process payments

• Fulfill and ship orders

• Manage returns and exchanges

• Communicate with you regarding your orders

• Provide customer support

• Send marketing communications (if you have opted in)

• Improve and personalize our website and services

• Prevent fraud and ensure security

• Comply with legal obligations

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Cookies

Like many websites, we use cookies on our website.

For information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

Cookies help us:

• Manage and improve our website

• Store preferences and actions

• Perform analytics

• Understand user interaction

You can manage or disable cookies through your browser settings, but this may affect website functionality.

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How we share personal information

We may share your personal data with:

• Service providers (payment processors, hosting, analytics, IT services, customer support)

• Shipping and logistics partners

• Marketing and advertising partners

• Affiliates within our business group

• Third parties you authorize

• Authorities when required by law

• In connection with business transactions (e.g., merger, acquisition, or bankruptcy)

We do not sell personal data without consent.

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Third-party websites and links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

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Data on minors

Our services are not intended for children, and we do not knowingly collect personal data from minors.

If you believe a child has provided personal data, please contact us to request deletion.

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Security and data retention

We implement reasonable security measures to protect your personal data, but no system is completely secure.

We retain personal data only as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

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User rights (GDPR & applicable laws)

Depending on your location, you may have the following rights:

• Right of access

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

• Right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us at infozalloura@gmail.com. We may request verification of identity before processing your request.

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International data transfers

Your personal data may be transferred and processed outside your country of residence.

When transferring data outside the European Economic Area (EEA), we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to ensure adequate data protection.

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Complaints

If you have concerns about how we process your personal data, please contact us.

If you are not satisfied with our response, you may file a complaint with your local data protection authority.

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Contact us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: infozalloura@gmail.com